Chongda · 宠哒1. Find help by topic
Privacy policy
Information, purposes, sharing, retention and rights.
Read more →02Terms of service
The scope and responsibilities of the three product areas.
Read more →03Community guidelines
Cultural respect, animal welfare, reporting and appeals.
Read more →04Account deletion
In-app steps and information about retained records.
Read more →05Privacy choices
Sharing, permissions, exports and data requests.
Read more →2. Frequently asked questions
Is Chongda on the App Store worldwide?
The website currently presents an experience version and product features. No official App Store download URL has been verified. Release regions and availability will follow official announcements.
Is a verified pet profile an official document?
No. A pet number identifies a platform record. Material review does not replace government registration, microchip records, proof of ownership or travel documents. Verifying a person’s identity is a separate flow and is not yet open as a production service.
How do I report content or block a member?
Report from the relevant content menu and block from a member’s profile. Check available handling records and the block list in Profile. See the community guidelines for the current Chinese menu labels.
How do I export data or delete my account?
Go to “我的 → 账号与数据” (Profile → Account and data). Requests are initiated in the App. See account deletion for current restrictions and retained content.
Are boarding and local activities available everywhere?
No worldwide coverage is promised. Check the actual region, organizer, provider, price and local requirements. Room availability and booking interfaces on this website are demonstrations.
What if my pet needs urgent medical care?
Contact a qualified local veterinarian. For immediate danger, contact the appropriate local emergency service. Platform content and ordinary support cannot provide diagnosis or immediate rescue.
3. Contact us
Operator: 万思奇（杭州）科技有限公司
User support: vonskey@163.com
Privacy requests: vonskey@163.com
Contact area: Yuhang Subdistrict, Yuhang District, Hangzhou, China
For postal correspondence, email us to confirm the complete address first.
Do not send passwords, verification codes, identity documents or facial images through public comments, ordinary email or WeChat.
For problems, include the App version, device/system version, time and steps to reproduce. Redact private details from screenshots. Global users can contact vonskey@163.com directly without WeChat.
Optional WeChat contact
For users and businesses who use WeChat. The image preserves its original proportions and is not the sole global support channel.
4. Language and region
This center provides Simplified Chinese and English versions. Use the language link above; there is no forced redirect based on nationality or location. English instructions retain the current Chinese App menu text so you can find the actual controls.
Local services, identity requirements, consumer rights and age rules may differ. Required local-language notices, operational support and legal requirements must be checked before entering each region.